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Pick Up Instore - FAQ’s

Pick up location - Own Kind Belmont store only.


What time can I collect my order from the BELMONT store?

The opening hours are displayed here (Belmont store trading hours). To confirm a pick up time, you can contact the store directly on +61352430222.


How will I know when my order is ready to be collected?

We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store.


Can someone else collect my order?

Yes - just forward on your ‘Order Confirmation’ email for them to show when they are in store as proof of purchase. They'll need to sign for your order, and we'll send you an email to confirm that the order has been collected.


How long will the store hold my order?

Once your order is ready for collection and you’ve been notified, the store can hold your order for 7 days.


What if I don’t collect my order?

If you don’t collect your order before the final date for collection, we’ll refund the order total and will send you an email to confirm that the order has been cancelled and refunded.


What do I need to bring in store to collect?

When you collect your order, be sure to bring your ‘Order Confirmation’ email. This can be shown on your smart phone or as a print out. The name on your email must match the name on your order.


Where do I go in store to collect my order?

Just head to the counter and any of our team members will be able to help you with your collection.


Can I return an item in store once I claim my order?

If you change your mind and decide to return your order, you can return to the store that you collected it from for either a refund or exchange.


Please see Returns Policy for further details.